Last Updated: 21.07.2026

Introduction

Sri Sri Hareshwar Machinery ("SSHM," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data when you visit our website, purchase products through our online shop, book a solar consultation, or use our Customer Portal.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

What Information We Collect

We may collect the following types of information:

Information You Provide Directly


  • Name, mobile number, email address, and residential/business address

  • Electricity consumption details, rooftop/site information, and other details shared during a site survey or feasibility study

  • Payment and billing details when you purchase products or services

  • Documents such as identity proof, electricity bills, and bank details submitted for subsidy application assistance

  • Messages, ticket details, and queries you submit through our Customer Portal or contact forms

Information Collected Automatically


  • IP address, browser type, device information, and operating system

  • Pages visited, time spent on our site, and referring website

  • Cookies and similar tracking technologies (see Cookies section below)

Information From Our Customer Portal

If you are provided login access to our Customer Portal, we store details related to your solar installation — installation date, warranty and insurance periods, uploaded documents (agreement, photos, invoice), and support tickets you raise.

Information We Collect

How We Use Your Information

We use the information we collect to:



  • Provide, install, and maintain solar products and services you've requested

  • Process orders placed through our WooCommerce online shop

  • Create and manage your Customer Portal account, including responding to support tickets and cleaning service requests

  • Assist with government subsidy applications (such as PM Surya Ghar Yojana), including liaising with DISCOMs on your behalf

  • Communicate with you regarding quotes, appointments, installation updates, and after-sales support

  • Improve our website, products, and services

  • Comply with legal, regulatory, and tax obligations

  • Send you promotional communications, where you have consented to receive them


We do not use your personal information for any purpose beyond what is necessary to provide our products and services, unless you have given explicit consent.

How We Share Your Information

How We Share Your Information

We do not sell your personal information. We may share your information with:



  • DISCOMs (WBSEDCL/CESC) and government portals — for net metering approval and subsidy application processing

  • Payment gateway providers — to securely process online payments

  • Service providers and vendors — such as logistics partners, installation subcontractors, and IT service providers, who assist us in delivering our services and are contractually bound to protect your data

  • Legal and regulatory authorities — where required by law, court order, or government request

Cookies and Tracking Technologies

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. Cookies may include:



  • Essential cookies — required for the website and WooCommerce shop to function properly (e.g., cart, checkout)

  • Analytics cookies — help us understand how visitors use our site

  • Marketing cookies — used to show relevant ads and measure campaign performance, where applicable


You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the shopping cart and checkout process.

Data Security

How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure login credentials for Customer Portal access and restricted access to sensitive documents.


However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including ongoing warranty, insurance, and AMC obligations, and to comply with legal, accounting, or reporting requirements.

Your Rights

Your Rights Regarding Your Information

Depending on applicable law, you may have the right to:



  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal or contractual retention requirements

  • Withdraw consent for marketing communications at any time

  • Raise a complaint with the appropriate data protection authority


To exercise any of these rights, please contact us using the details provided below.

Customer Portal Access

Customer Portal Accounts

Customer Portal accounts are created by SSHM on behalf of existing or prospective customers; self-registration is not available. Login credentials are shared directly with the customer. Customers are responsible for keeping their login credentials confidential and should notify us immediately if they suspect unauthorized access to their account.

Third-Party Links

Links to Other Websites

Our website may contain links to third-party websites, including payment gateways and social media platforms. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Note: This Privacy Policy template is written for general use and should be reviewed by a legal professional before publishing, to ensure it fully complies with applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023) and accurately reflects SSHM's actual data practices, especially regarding WooCommerce, payment processing, and Customer Portal data handling.